Refund Policy

This Refund Policy explains how refunds and cancellations work for purchases made directly from DormHQ. It does not apply to products purchased from third-party retailers through links in DormHQ content.

1. Third-party retailer purchases

DormHQ may link to products sold by third-party retailers, including Amazon and Walmart, through affiliate links. DormHQ does not process or fulfill those purchases and cannot issue refunds, returns, replacements, or credits for them.

Returns and refunds for a third-party product are governed by the retailer's policies. Please contact the retailer shown on your receipt or order confirmation.

2. DormHQ subscriptions and digital services

Fees paid directly to DormHQ for subscriptions or digital services are non-refundable after purchase, except:

• For duplicate charges or verified billing errors.
• Where a refund is required by applicable law.

No partial or prorated refunds are provided for unused time in a billing period unless required by law.

DormHQ currently plans to offer DormHQ+ at $19.99 per year and a future DormHQ Family plan at $39.99 per year. Features, availability, and pricing may change before launch. Before purchasing, review the price, billing frequency, renewal terms, and included features shown at Stripe checkout; the checkout terms control.

3. Canceling a subscription

You may cancel a DormHQ subscription through the self-service Stripe customer portal. Cancellation prevents future renewal charges. You will ordinarily retain access through the end of the paid billing period unless the checkout terms state otherwise.

Deleting your DormHQ account does not automatically cancel a paid subscription. Cancel the subscription through the Stripe customer portal before deleting your account.

4. Free trials and promotions

If a free or discounted trial converts to a paid subscription, the conversion date and price will be disclosed when you enroll. Cancel before the stated deadline to avoid the next charge.

Promotional discounts generally apply only to the eligible purchase period and have no cash value. Unless stated otherwise, a later discount does not entitle earlier purchasers to a price adjustment.

5. Billing errors and refund requests

If you believe you were charged incorrectly, contact billing@dormheadquarters.com within 30 days of the charge. Include:

• The email address associated with your account.
• The transaction date and amount.
• The receipt, invoice, or transaction identifier.
• A brief explanation of the issue.

Do not send full payment-card numbers or other sensitive payment information by email.

We will review the request and may ask for additional information to verify the transaction. Approved refunds will be returned to the original payment method. Processing times depend on the payment provider and financial institution.

6. Stripe payment processing

DormHQ uses Stripe to process direct subscription payments. Stripe may collect and process payment and billing information under its own privacy policy and service terms. Approved refunds will be sent through Stripe to the original payment method.

7. Chargebacks

Please contact us first if you believe a charge is incorrect so we can investigate. Nothing in this policy limits rights you may have to dispute a charge with your payment provider or under applicable law.

8. Changes to this policy

We may update this Refund Policy from time to time. Changes apply prospectively unless otherwise required by law. We will post the revised policy and update the date above.

9. Contact

For billing, cancellation, or refund questions, contact:

Ashley Langford Consulting, LLC
Email: billing@dormheadquarters.com